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FAQ

What is the return policy?

  • Please review all items carefully before placing your order. ALL SALES ARE FINAL - no returns, exchanges, or cancellations due to the "made to order" printing. All items in your cart are listed for review before purchase.

How will my order be shipped?

  • Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination.

Order couldn’t be delivered?

  • If you would like your order reshipped there will be a shipping fee, please contact me via email girlsonrocks@yahoo.com 
  • Printful will hold the package for 28 days from the time they received it. 

Damaged & mislabeled items

  • please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you.

Size exchanges

  • Wrongly ordered items are not eligible for exchanges
  • Size charts are available 

Buyer’s remorse

  • No refunds on buyers remorse 

Lost in transit 

  • All orders will have a tracking number no matter the carrier 
  • Make sure that the order is actually lost in transit

  • Confirm the shipping address if it’s past the estimated delivery time

  • Email us if you need additional help 
  • If package is lost we will submit a ticket with our shipper